The prize draw takes place at the start of each month, with NS&I sending out email and text alerts to lucky winners
A Premium Bonds winner has claimed the NS&I ‘didn’t bother’ to tell them about their prize.
The prize draw takes place at the start of each month, with NS&I sending out email and text alerts to lucky winners.
However one unhappy customer said they had not been informed of their £200 win, and contacted NS&I to ask why.
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They said there was seemingly a mismatch between them and their partner in this regard, The Express reports.
“Myself and my husband signed up for text alert if we win a prize,” they explained.
“Sometimes you send them sometimes you don’t. Why? This month my husband won £150 and got a text, I won £200 and you didn’t bother to text me?”
Explaining why this could have happened, a NS&I spokesperson said: “Nine in 10 Premium Bonds prizes are paid directly into our customers bank accounts.
“People can choose to receive an alert either via text or email and can update their preferences at any time by logging into their online account at www.nsandi.com.
“In this case it maybe that they have set up different preferences in their online account for how they receive their notifications.”
Instructions about how to change their prize payment preferences can be found on the NS&I website.
People can also visit the NS&I website to register and change their contact details.
They can also find out their current holding and if they have any prizes to collect.
Anyone unable to manage their account online should call 08085 007 007.